Return Policy
At Living Better Direct, we respect and are committed to protecting your privacy and personal information. By using our site, you consent to our privacy policy. This online privacy policy applies only to information collected through our website and not to information collected offline. If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on January 24, 2012. We welcome your questions, comments, and concerns about privacy. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
How We Use Personal Information
We collect from you only a minimum of personal information on our websites (such as your name, mailing address, email address, phone number, or credit card information) that is necessary to:
- authenticate and process your order;
- provide you with order support;
- send you communications related to your order; and
- enable you to participate in special offers and other site features.
Like many websites, "cookies" are used to enable our site’s or service provider’s systems to recognize your internet browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you turn cookies off in your internet browser, you will not have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting Customer Service.
How We Protect Visitor Information
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
We will not share, lease, sell, or otherwise transfer your personal information to any outside parties for their independent use or benefit without first obtaining your permission. However, we may release your information if we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights and safety.
How to Modify or Remove Your Information
If you have opted-in to receive our email newsletter but would no longer like to receive promotional emails from us, please let us know by modifying your preferences in the "My Account" section of our site. Please note that due to email production schedules, you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses, and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
